Order Questions
How can I check my order status?
If you haven’t received a shipping confirmation email yet, your order is still being prepared. Once it ships, you will get an email with tracking details.
Can I change or cancel my order?
Yes, but only within a short time after placing it. On normal days, changes can be made within 30 minutes. On drop days, you have up to 60 minutes. After that, changes are not possible.
Can I update my shipping address after ordering?
Unfortunately, shipping addresses cannot be changed once the order is placed, so please double-check your details before checkout.
Why do items in the same color look slightly different?
Different fabrics absorb dye differently, so colors may vary a little even if the color name is the same.
Website Safety
Is Parke sold on other websites?
No. The only official website is https://parkesweatshirt.store/. Other websites claiming to sell Parke products may not be trustworthy.
How can I spot a fake website?
Check for:
- Correct spelling of the website name
- A “.Us” website ending
- Poor design, strange URLs, or unrealistic prices
What should I do if I ordered from a fake website?
Contact your bank or credit card company immediately to dispute the payment and report the fake website.
Preorder Questions
What is a preorder?
A preorder allows you to buy an item before it is ready. This helps secure popular products and reduces waste by making items based on demand.
When will my preorder arrive?
Shipping times vary depending on the product. Please check the product page for estimated shipping details.
Are preorder items refundable?
No. Preorder items are made especially for customers, so they are final sale and cannot be canceled or refunded.
If I buy ready-to-ship and preorder items together, when will they ship?
Your full order will ship together once the preorder item is ready.
Shipping Questions
How long does shipping take?
Shipping time depends on the shipping method chosen. Processing usually takes 7–12 business days before shipping. Delivery time may vary. Weekends and holidays are not included.
Do you ship internationally?
Yes, international shipping is available. Customers may need to pay customs or import fees depending on their country.
Returns & Exchanges
What is your return policy?
Refunds are not offered. However, customers can request an exchange or store credit for eligible items within 14 days of receiving the order.
Which items cannot be returned?
Some items are final sale, including sweatshirts, sweatpants, fleeces, graphic tees, sunglasses, preorder items, and sale products.
How do I request an exchange or store credit?
You can submit a request through the returns portal. Once the item is received, processing may take 2–3 business days.
Is there a limit on returns?
Yes. Too many returns or suspicious activity may lead to account restrictions.
Missing or Lost Packages
What is package protection?
Package protection helps cover lost, stolen, or damaged packages and may offer refunds, replacements, or store credit.
What if my package never arrives?
If package protection was added, you can file a claim using the support link sent after ordering.
What if I didn’t choose package protection?
If protection was removed, the company may not be responsible for lost or stolen packages after shipment.
Product Care
How should I wash my Parke clothing?
- Wash separately in cold water
- Use mild detergent
- Turn clothes inside out
- Air dry for better quality
- Avoid bleach
Which items should be dry cleaned?
Fleece and knitwear products are best dry cleaned to keep them looking good longer.
Damaged Items
What counts as a damaged item?
Damaged items include major stitching problems, fabric defects, or manufacturing issues received at delivery. Normal wear and tear is not included.
How long do I have to report a damaged item?
You must report damaged products within 5 days of delivery.
Can I return a washed item?
No. Washed items cannot be accepted because washing may change the product condition.
Restocks & Sizing
How do I know when an item is back in stock?
Sign up for restock notifications or email updates to get notified when items return.
What if my size is sold out?
You can sign up on the product page to receive an email when your size is back.
How do I find my size?
Check the size guide available on each product page for the best fit.
Contact Questions
How can I contact customer support?
You can contact customer service through the support portal or customer service email.
Do you offer wholesale?
Currently, new wholesale accounts are not available.
Are you hiring?
At the moment, no hiring is open, but resumes can still be submitted for future opportunities.